We have been staying at this hotel for years over the New Year’s holiday and other times snowmobiling. Never had a problem and We stay at hotels weekly because of work and play. This is the first and only time I have written a review on any hotel (or any business) but this crossed the line. It took me this long to write it because I wanted to make sure I was doing the right thing but I believe I am and others need to be warned. It’s kind of like sleep on it and maybe it won’t be that big of deal tomorrow however it was to me. Also, If the manager would have treated me nice (even if I didn’t get the outcome I wanted) when I called then we would have never said a word or wrote anything.Treat others like you’d like to be treated. I should have known last year though (December 2023 ) when we made reservations for the entire family to stay. Shortly after, we received a email from the hotel in regards to the rate signed by the manger including her “pronouns” That should have been a clue. We went and everything was pretty good except the slide in the pool was down but hey the kids could still swim that’s why we stay here. We had a good time and the staff was very nice. This year we called and made reservations as usual. Luckily, because of last year, my son in law was checking their web site and found the pool could be affected by construction. This was one hour after making reservations. The main reason we stay there every year is for the pool! Do you think they refunded our money back after one hour? Nope! They refused to give us our money back stating it was on their website that it was closed. We literally called and canceled within 1 hour of making reservations, 1 HOUR. I suspect we were treated like this because we don’t have purple hair or drive a Subaru but that’s only a guess. I know that I will never get my money back but venting might make me feel better.

When searching for this hotel, it came up as a 2-star but my experience here says it should be rated at 3 stars. Welcoming lobby, good parking, comfortable beds, and really nice amenities. The coffee/hot chocolate bar in the lobby was very much appreciated. Breakfast was varied and had good protein options. The large guest room was comfortably furnished with everything one could need. While I did not use the fitness center, the swimming pool and hot tub areas were enjoyable and maintained. The guest room was in the main building with the lobby; the pool area was in a secondary building that is apparently undergoing a complete remodel in conjunction with a new hotel umbrella. I would welcome a chance to stay here again.

Perfect location, great breakfast, big rooms, nice pool for the kids and hot tubs for the parents. Friendly helpful staff that was great with advice not just for Yellowstone National Park but also for in and around West Yellowstone and getting around the greater area off the beaten path.

Hotel was a little pricey for the area, however it was a very nice stay. The whole location was very clean, central to many things. The pool with the waterslide was fun. The breakfast area if large and comfortable, however on one the days the hot option was breakfast burritos which is not something that we enjoy. In saying that, there were still other options. Would stay again if we visit yellow stone

We had such a nice 6-night stay at this hotel. The rooms were clean and the beds comfortable, what really made our visit special was the incredible staff. Sam and Lori went above and beyond to make us feel welcome and gave us really great recommendations of things to do, places to eat, and must-see sights in the area. Their kindness and genuine care for the guests made all the difference. It's not often that you find a hotel where the staff truly shine, but Sam and Lori definitely helped make our experience unforgettable. Highly recommend staying here if you're visiting West Yellowstone!