This hotel is the worst and took so much joy from our trip. We were lucky it was only one night, we did not undressed, nor washed… moldy, dirty, terrible… I am so frustrated… we were not expecting luxury but we were expecting a decent stay, especially for the amount of money that we payed … We just left as soon as we woke up, never to comeback to this hotel but in awe with the Grand Canyon.

Our family of five loved our stay at Yavapai Lodge! You can't beat the convenience of lodging inside the park. After a day in the bustle of the Visitor Center complex, the Grand Canyon Village, and the South Rim overlooks, it was nice retreating to the quiet of Yavapai Lodge, tucked away in a shady, cool pine forest. The on-site dining hall, tavern, cafe, gift shop, and general store were very convenient before and after each day's adventures. But when we reserve a room for five, two queens won't sleep everyone -- the rollaway bed should be guaranteed, already placed in the room, and included in the reservation price, please. Great property!

Our experience at Yavapai Lodge was an absolute nightmare, and I would strongly advise anyone to stay far away from this place. We got stuck in a snowstorm and couldn’t make it the first night. When we called, they assured us it would be refunded—only to later charge us for it anyway. At check-in, we were told their credit card machines weren’t working properly for the security deposit. They swiped my husband’s card multiple times, each time charging him. The next morning, housekeeping knocked on our door claiming we were supposed to have checked out—an early sign of the disorganization we were about to endure. By the third day, my husband noticed an extra $500+ charge on his credit card. When we went to the front desk to address it, the clerk—though kind—somehow sent him $2000, then immediately charged him $2000 to “fix” it. A manager was called, who rudely and condescendingly responded to the front desk clerk over walkie in front of everyone in the lobby. The situation became such a disaster that an off-duty manager was FaceTimed for help—yet still, nothing was resolved. To make matters worse, later that night, the night auditor reviewed the transactions and charged us again for the night that was originally refunded, then only partially refunded the $500+ overcharge. To this day, the full $500 they randomly charged my husband was never refunded. None of the multiple security deposit charges were refunded. The staff is completely incompetent—each time my husband (who is an accountant, for god’s sake) told them the exact amount that needed to be fixed, they still messed it up. Now, we’re having to dispute the fraudulent charges with our credit card company. This trip was meant to celebrate my husband’s birthday, but instead, we spent most of it dealing with thousands of dollars in unauthorized charges. I cannot stress this enough: DO NOT STAY HERE (especially if you don’t have thousands to throw into the ether).

CHECK YOUR CREDIT CARD STATEMENTS. I paid for my stay in full before arrival and upon checkout noticed that my card has been charged over $4000. Again, my reservation was prepaid and I did not authorize them to charge anything. They kept telling me my credit card was not working at check in for turn deposit, and now that I’ve reviewed my statements, they’ve charged the $50 deposit SIX TIMES ACROSS THREE CARDS. At this point, they still have not refunded the charges and I’m having to dispute the charges with the credit card company. Completely wasting my time and ruining my birthday trip. The people who run this hotel are thieves and criminals.

This hotel is older and a bit thread-bare; however, it was clean and the staff went out of their way to make our stay comfortable. It was very convenient to stay in the park, and I imagine that if the sky were clear, the night sky would have been spectacular. I was disappointed at first, but when I learned just how far we were from civilization, I could look past the worn carpet and the high price. I am glad we tried the “in park” experience, next time, I will save some money and stay in Tusayan.