My wife and I stayed there during the course of our honeymoon. The only thing good about it was the location to the canyon. They booked us for two separate reservations so when we left our room on day two we were locked out of our room. When I went to the front desk and told the "older lady" that we were locked out our room, she stated very rudely "What's your point?" When we finally checked out the next day, my wife accidentally left a very special item that we got on our honeymoon. We contacted the front desk and submitted a request to ileftmystuff.com per Instructions from the front desk. I have emailed the manager and another individual to escalate the matter and have not heard back from them. House keeping would have had to have removed our item from the room, but noone seems to care. I will keep calling and keep leaving reviews and keep escalating until I have a reasonable solution to this. I would also like for someone on the staff to reach out to me personally.

Love Yavapai West & it is my preferred place to stay on the South Rim. Not only are the rooms comfortable, but it is walking distance to their restaurant & tavern. The West rooms include a bathtub to soak tired muscles after a long day of hiking. Also the beds are very comfortable.

Quiet, close to the Canyon, easy to catch the shuttles. Had a minor problem with the tv, was fixed very quickly. The staff was very friendly and helpful. Only issue we had was the restaurants food was not very good. Overcooked and dry cafeteria food. I would recommend getting items for a simple charcuterie or sandwich from the market on site. The market has everything you might need and the prices are comparable to home markets.

Positives: The check in and check process was excellent. All of those staff were 5 stars. Room was ok. Decent for the price. Negative: The gift shop person (on October 31st) was surly. My wife noted this as well. Serious lack of interpersonal skills.

Very well maintained facility with perfect location for a visit to the Grand Canyon. Convenient to stay in the park and very close to the visitor center. Fresh room, however no cleaning during our three nights. Would appreciate coffee refills and new towels.