USPL Reviews Provided by
Maswik Lodge
Great place to stay in the park.
User:
Underpaid62 from: Midlothian, Virginia
Published Date: Oct, 27, 2024 Travel Date: Oct, 1, 2024 Rating: 4 location and rooms are good but basic Xanterra. We had breakfast at the lodge cafeteria each morning, which had a good choice of food and drinks. There's a waffle stations, fruit/parfait station and hot food station. HOWEVER, when the coffee carafes are empty there is not chance of refill and no more coffee is coming of the rest of the morning. So get your coffee early.
The walk-in rate is $100/night, which is about 1/3 the regular rate. A bargain if you don't mind risking a day with no vacancies
Subratings:
- Rooms: 3
- Value: 4
- Sleep Quality: 4
- Location: 5
- Cleanliness: 4
- Service: 3
NOT TRANSPARENT ABOUT LACK OF SERVICE
User:
Vacation47771291105 from: Tallahassee, Florida
Published Date: Oct, 24, 2024 Travel Date: Oct, 1, 2024 Rating: 2 There are a couple of positives about Maswik...Location is good, bus service makes getting around the park easy without hassle of finding parking, and our room was relatively clean, albeit dark. The Negatives: Upon checking in, you're not advised that they only service the rooms every three days (unless requested); So the first day there, when you visit the park you return to an unkempt room...When finally advised about their "policy" we requested and received service for one of the three nights we were there. Who expects the room will not be serviced daily when paying more than $350 a night? Which is the other negative: The rooms are grossly overpriced for the amenities offered. So out of a three night stay, the room was only serviced once. When we realized it had not been serviced, we requested two sets of fresh towels...first request went unfulfilled; second request three hours later resulted in one set of fresh towels finally being delivered. Front desk had a pissy attitude about both requests, all substantially detracting from what should be a great experience. Everywhere you go someone is whining about "staffing issues" Visitor center was closed (staffing); restaurants are crowded and reservations practically impossible (staffing issue) This company has a monopoly on National Parks services and exploits it beyond reason. All an example of government bureaucracy at its worst with no sign of change on the horizon.
Subratings:
- Value: 1
- Sleep Quality: 3
- Location: 4
- Cleanliness: 3
- Service: 2
Horrible hospitality at exorbitant price.
User:
Steve F from:
Published Date: Oct, 21, 2024 Travel Date: Sep, 1, 2024 Rating: 1 I did a rim to rim hike of Grand Canyon. My wife stayed two nights, I stayed one.
Room was large, dark with very poor lighting. Bedding was very rough, obviously used daily for years and knobby sheets. Floor was not very clean. Internet was non existent. Staffing did not care about any problems. Never offered solutions.
The company, xanterra, that manages concessions at this park, knows nothing about hospitality management. Zero. Worst hotel, but most expensive of two week trip. Worst staffing of any hotel exp in years.
Subratings:
- Rooms: 1
- Value: 1
- Sleep Quality: 2
- Location: 4
- Cleanliness: 1
- Service: 1
Close And Not Too Far
User:
KLGourley from: Lehigh Acres, Florida
Published Date: Oct, 14, 2024 Travel Date: Jun, 1, 2024 Rating: 4 If you are looking to spend the night visiting the South Rim of the Grand Canyon, the Maswik Lodge is one place to consider. While it is not right on the rim's edge, it is really close. For the location, the room price is better than some other options. The lodge and all it's rooms/cabins are literally only about a five minute walk to the South Rim and Grand Canyon Village. The main lodge building has a pizza pub where you can take a load off your feet and enjoy what they have to offer. It also has a food court with plenty of seating where you can purchase an array of different food items.
Subratings:
- Rooms: 4
- Value: 4
- Sleep Quality: 4
- Location: 4
- Cleanliness: 4
- Service: 4
Close to the South Rim!
User:
fflbrgst from: Hampstead, New Hampshire
Published Date: Oct, 8, 2024 Travel Date: Sep, 1, 2024 Rating: 5 Great location for exploring the South Rim of the Grand Canyon! Of course you pay for that convenience! Room was nice, and despite the recent water line issues, everything seemed to be fine (no 'wat3er conservation' warnings or signs).
Reading others' reviews, I am confused - there is no 'maid service' (fresh towels, etc) when you are staying multiple nights, unless requested. There is also no 'included breakfast' - food is at the Food Court at the Maswick Lodge, and there are minimal choices, and its very basic - I had one breakfast there, and one dinner. I had dinner at the Fred Harvey Tavern at the El Tovar one night - decent fish and chips with a friendly bartender!
Subratings:
- Rooms: 4
- Value: 4
- Sleep Quality: 4
- Location: 5
- Cleanliness: 5
- Service: 4