USPL Reviews Provided by
Maswik Lodge
great location
User:
calbchgrl7 from: Ladispoli, Italy
Trip Type: Solo travel
Published Date: Nov, 20, 2024 Travel Date: Nov, 1, 2024 Rating: 5 This was an inexpensive option in the park so I booked it. It was absolutely a great experience. The location is a quick 8 to 10 minute walk to the canyon. Easy parking and the rooms were fine, clean with everything you need. Lots of dining options which was a plus. everybody at the front was nice upon checkout, questions on the park, etc. My expectations were low but I would 100% recommend.
Disappointing Breakfast
User:
Karl C from: San Diego, California
Published Date: Nov, 14, 2024 Travel Date: Nov, 1, 2024 Rating: 3 The room was pretty nice and spacious. The breakfast was very disappointing, cold dried out potatoes and scrambled eggs, all pre-made and sitting under heat lamps. I’m not sure why it’s cafeteria style so you have to get in line to order your food and then another line at the cash register. Maybe ok for a budget motel 6 but not ok for what they’re charging to stay here.
Subratings:
- Rooms: 4
- Value: 3
- Sleep Quality: 4
- Location: 5
- Cleanliness: 4
- Service: 3
Great place to stay in the park.
User:
Underpaid62 from: Midlothian, Virginia
Published Date: Oct, 27, 2024 Travel Date: Oct, 1, 2024 Rating: 4 location and rooms are good but basic Xanterra. We had breakfast at the lodge cafeteria each morning, which had a good choice of food and drinks. There's a waffle stations, fruit/parfait station and hot food station. HOWEVER, when the coffee carafes are empty there is not chance of refill and no more coffee is coming of the rest of the morning. So get your coffee early.
The walk-in rate is $100/night, which is about 1/3 the regular rate. A bargain if you don't mind risking a day with no vacancies
Subratings:
- Rooms: 3
- Value: 4
- Sleep Quality: 4
- Location: 5
- Cleanliness: 4
- Service: 3
NOT TRANSPARENT ABOUT LACK OF SERVICE
User:
Vacation47771291105 from: Tallahassee, Florida
Published Date: Oct, 24, 2024 Travel Date: Oct, 1, 2024 Rating: 2 There are a couple of positives about Maswik...Location is good, bus service makes getting around the park easy without hassle of finding parking, and our room was relatively clean, albeit dark. The Negatives: Upon checking in, you're not advised that they only service the rooms every three days (unless requested); So the first day there, when you visit the park you return to an unkempt room...When finally advised about their "policy" we requested and received service for one of the three nights we were there. Who expects the room will not be serviced daily when paying more than $350 a night? Which is the other negative: The rooms are grossly overpriced for the amenities offered. So out of a three night stay, the room was only serviced once. When we realized it had not been serviced, we requested two sets of fresh towels...first request went unfulfilled; second request three hours later resulted in one set of fresh towels finally being delivered. Front desk had a pissy attitude about both requests, all substantially detracting from what should be a great experience. Everywhere you go someone is whining about "staffing issues" Visitor center was closed (staffing); restaurants are crowded and reservations practically impossible (staffing issue) This company has a monopoly on National Parks services and exploits it beyond reason. All an example of government bureaucracy at its worst with no sign of change on the horizon.
Subratings:
- Value: 1
- Sleep Quality: 3
- Location: 4
- Cleanliness: 3
- Service: 2
Horrible hospitality at exorbitant price.
User:
Steve F from:
Published Date: Oct, 21, 2024 Travel Date: Sep, 1, 2024 Rating: 1 I did a rim to rim hike of Grand Canyon. My wife stayed two nights, I stayed one.
Room was large, dark with very poor lighting. Bedding was very rough, obviously used daily for years and knobby sheets. Floor was not very clean. Internet was non existent. Staffing did not care about any problems. Never offered solutions.
The company, xanterra, that manages concessions at this park, knows nothing about hospitality management. Zero. Worst hotel, but most expensive of two week trip. Worst staffing of any hotel exp in years.
Subratings:
- Rooms: 1
- Value: 1
- Sleep Quality: 2
- Location: 4
- Cleanliness: 1
- Service: 1