Absolutely no customer service whatsoever. They also do not provide the amenities such as internet, ice, vending machines has everything was broken. When I attempted to contact the front desk no one would answer the phone. When I tried to contact the IT department they said they had nothing to do with getting a passcode for the internet. I finally got hold of the prior to days after I had to leave because of the lack of amenities and attempted to get a refund and they refuse to call me back. They even went so far as calling the County sheriff because I would attempt to contact them and leave voicemails. The owner is very abusive and threatens criminal charges if you have a complaint. This place is a fraud in my opinion and do not stay there.

We stayed in one of their houses and it was beautiful. Very clean and well taken care of. Check in was simple and straight forward. We have stayed in their cabins in the past and they are excellent too. We would stay here again and recommend it to anyone looking for a place to stay near Bryce Canyon

Worst customer service I have ever experienced! When I arrived at the property at 9:30 PM, there was no one there to check us in! The office was dark and the doors were locked! I had to drive around town trying to find another room and the management refused to refund my money! I ended up having to pay for two rooms in one night! Don’t get screwed like I did, steer clear from this horrible excuse for a hotel!

We enjoyed our overnight stay at Bryce Country Cabins. While ours was compact it was very clean and had fitted in lots of useful amenities. The bed was comfortable and the air con was welcome in cooling the room. Outside we could enjoy a drink overlooking the fields towards mountains on the picnic tables. The location is very convenient for Bryce Canyon and close to town for dinner and breakfast. A shout out to I.D.K Barbecue and Bryce Canyon Coffee in Tropic.

We stayed here in Oct 24. We were organised and booked in advance only to find out that after we booked they had a sale that included 40% off for the second night. We asked if this could be honored. It wasn’t so much that the answer was a no, we expected it might be, but the rudeness in which it was delivered. We were then sternly told about all the rules in the cabin - not staining towels, keeping cabin clean etc. when my kids asked where to pet the animals the lady only said rudely to them that there were chickens and you can’t touch any animals. On the 2nd night I fell sick with an asthma attack. My husband went to ask for a 10:30am check out instead of 10am but no one man’s the office until 3pm so we couldn’t ask. At 10:01 when we were packing the car, housekeeping arrived. We asked for a few more minutes because I had been sick overnight and we were again met with rudeness that 10am is checkout and there are no exceptions. We mentioned that we felt we would write a bad reviews based on our experience and the housekeeping yelled out of her ute window that she would do the same! It’s a shame because there was nothing wrong with the cabins. They were clean and spacious however the rudeness of all staff involved really gave our holiday from Australia to the USA a sour note. We were not asking for hrs extra, just a few more minutes after a rocky night. We were packed and in the car at 10:07am. My husband was visibly packing the car at 10:01 when they came around. This treatment of a customer who paid full price which isn’t cheap is disgusting. We travel the world with our family and this is the first poor review I have ever written. There are so many roadside cabins along Bryce and Tropic, I suggest you try another one!