This was the first time our family of four has gone camping of any sort. The staff was wonderful, the views were amazing, and the live music and cute events at night were great. The kids loved building the fire in our stove at night. Just be prepared to be cold, my husband and I handled it but my 7 and 8 year olds were pretty miserable come morning. It got down to 35 one night. I appreciated the warm water bottles for the bed and extra blankets. But overall it was such an incredible experience to be together. My one recommendation is if you have kids, young kids and it’s going to get cold at night, three nights are probably good- I booked too many- And if you have young kids, I’d recommend the bigger suite tent vs the kids tent, the pull out couch worked great! Thank you so much for the memories and the amazing service! It’s a must experience and we will go again to another location for sure! (With warmer PJs ) lol

BEWARE: The tents are NOT wired for electricity (110V). They provide you with small power bank to charge your USB devices (phone, watch, etc) and power a very VERY tiny fan (fits in the palm of your hand). You must swap out the power banks daily. For CPAPs, they have larger power banks good for about 5 to 6 hours. The only heat source is a wood stove that (due to the wood being supplied) will burn out in about 2-3 hours, requiring you to either 1) wake up add wood to it every couple hours or 2) freeze your face off. This could be partly remedied by supplying oak to burn, but that's not gonna happen. None of this would be a problem IF they clearly disclosed it on their website, but they don't! The sinks are way to small to use without making a mess. Be prepared to take a sailor's shower as all plumbing comes with spring-loaded knobs to prevent long running water. The bed was comfortable and had plenty of covers to keep your body warm, but with temperature swings of 40+ degrees (in July!), it gets VERY cold at night even if it's hot during the day. If the stove goes out, you'll wake up with frozen eyeballs. It appears the stovepipe is too small for the opening in the canvas it passes through OR a key piece of hardware is missing to completely seal the hole. There's not much point to having bug screens on the windows and doors when the horseflies and mosquitoes can fly right through the hole in the side of your tent. The reservation site made it look like we were reserving a yurt-style tent, but this was just a plain retangular tent. Not sure why that matters other than it just seems like one more think being misrepresented on their website. Oh, and the en suite toilet isn't exactly private. Think of the toilets you use in multi-stall public restrooms. These are nice normal toilets, but if you dread your partner hearing all of your bathroom noises, these are NOT the toilets for you. On a more positive note, the staff was absolutely a delight. Service, in that regard, was as expected given the price point of these accomodations. They could stand to have a greater variety of snacks and drinks available in the "lobby", but the overall vibe of the place is pretty cool. We saw many families enjoying themselves around the gas campfires, roasting marshmallows. If they could fix the heating issue, I would consider staying again, but otherwise, it's not worth the money.

The beds were comfortable. The amenities were very nice and the staff is really amazing. The staff focuses on a spectacular customer service.

While the amenities and activities at Under Canvas in West Yellowstone are good, there are many issues that make it a very poor value versus other options in the area. The biggest issues we had were: (1) issues with the repair quality of the tents; and (2) limited staff / service during the stay. Both issues I would be much more relaxed about if the price per night were not as high as is charged. At $1,000 / night (for a family tent that fits 5), there shouldn't be holes all around the tent and sides falling off. Similarly, at that price, there should be staff enough to help with basic requests during the stay without massive delays. On the positive side, the family enjoyed the music, firepits, smores, and activities around the lobby tent. There is certainly thought and effort into making this more than just a place to sleep over night. Food was OK and somewhat overpriced, but it was nice having a food option on-site when our days ran long and we just wanted something quick/easy at the end of the day. Ultimately, I cannot recommend this place to anyone in its current state unless you get a much better price for the stay or they make a bigger effort to improve the current property.

Under Canvas West Yellowstone was the last minute addition to our Yellowstone vacation, and it turned out to be the highlight. The staff, the location, and the property itself exceeded my rather blank expectations. The staff was well informed, very courteous, and rather attractive. They made it feel like I had barely left the city at all, let alone was camping in a river valley. We arrived a little late due to holiday traffic, but they made extra effort to ensure I hadn't missed the ice cream party held earlier than day. My dog was happy to see everyone, and everyone was happy to see her-- which isn't usually the case at other properties we visit. Under Canvas is about a 10 minute drive out of the town of West Yellowstone. I am sure West Yellowstone isn't exactly known for being a loud place to be, but Under Canvas was absolutely silent. The only sounds to enjoy was the mellow meander of the Madison River, and the laughter of children that greatly exceed their standard deduction. The last point I would care to make is the sunset from our tent was spectacular, and well worth the price of admission. Speaking of the tent, holy s h I t. I did not know that being homeless could be so cozy. The tent was situated well apart from the neighbors, and we didn't hear a peep from them at all. I can say rather matter-of-factly that is a rare feature in a National Park. This solitude allowed me to spend quality time with my dog and tent-mates without considering the greater Canvas community around us. The wood burning stove was amazing, and kept us toasty once we remembered it existed. The bathroom functioned as expected, though the shower was a little cold after I had spent 5 minutes scrubbing the Madison River off of my calves. Apparently the propane for it had gone dry. The bed was perfect 10/10. Way better than sleeping in my camping pad on the rocky ground, as the rest of my experience became traveling elsewhere in the park. TL;DR: Good tent. Good people. Pretty place. Dog loved it. No WiFi.