The team has such pride in the service they provide and the care of the property. They are masters of saying yes to your every request, and making sure you have everything that you need. During an unexpected city- wide power outage, they showed their true colors in offering everything they could to make it enjoyable and the hospitality was next level at every turn.

Terrible, terrible service and attitude. Do not be fooled!!! Had to cancel a reservation 8 months in advance due to an unexpected pregnancy and they charged over $1,000 for the cancellation even though I had made the reservation just a couple of weeks earlier. They will clearly be able to fill the reservation as it is during their high season and they have 8 months remaining. Manager was uncaring and unsympathetic. This place is all about squeezing the last dime out of you and not caring about providing a good experience.

My girlfriend and I went to the Thanksgiving dinner 2024. We expected a gourmet meal for $95pp but it wasn’t to be. Lukewarm turkey with cold gravy, a stuffing which really defied explanation, no potatoes, undercooked and over salted broccoli and Brussels sprouts… The whole experience was completely underwhelming and sad. Neither of us had ever experienced stuffing that was a mix of almost all mushrooms with other vegetables-no bread at all. Frankly it was terrible. Cool and crispy broccoli covered with balsamic vinegar was just odd and poorly designed. Well there was ham; for the price we expected more than pressed meat. Unfortunately it was Salvation Army quality ham loaf at best. Desserts were grocery store quality as well. Death by chocolate was only due to the awful pudding it actually was. The pecan pie was redeeming but by that point we got up and left after being so disappointed. Over $200 wasted on due to lack of quality and cooking.

My wife and I took some time to stop by Sorrel and visit their beautiful property. It is truly an amazing place to be. We arrived in the morning to go on a horseback tour through their 50+ acres of property running along the Colorado river. Katie was our wrangler and our rides for the day were named Sippy and Oreo! Katie took us on a beautiful ride and gave us some great knowledge on the area along the way. 10/10 recommend if you visit Moab

My wife and I stayed at Sorrel in early November. Overall, we were very disappointed. The Sorrel website says it is a "luxury Moab resort", and although the views are amazing, it's way overpriced for the product. The good: we went on an ATV Onion Creek tour from the resort, and the tour and our Sorrel guide were great. The staff tries hard but most are new and not fully trained. We had a good dinner one night (only one other table occupied that night). But we had a not so good dinner the next night and there was only one waiter for an 80% full restaurant. Felt bad for the waiter who tried really hard. Our bedsheets had a rip and should never have been put on the bed. Many of the walkway lights are out so it's very dark. No flashlight in the room. Breakfast was a joke - not served in the main lodge but at a touristy out-building near the main road. Everything for breakfast is pre-made so nothing is made "to order". The actual breakfast is nothing like the menu we had been emailed 5 weeks before our stay. The "daily resort fee" was $157 a night - for what? (pool etc closed). A non-negotiated 20% tip was added to our two dinners (including our bottle of wine). All that seems aggressive especially in conjunction with the $157/night resort fee. Sorrel has internet, but I could not connect to our home cameras - which always works with a cell signal. Seems like Sorrel is throttling data (with a $157/night resort fee??). Bottom line: Sorrel's cost is far from worth it (over $1,000/night + resort fee + 20% tip). Honestly feels like a rip off. There are lots of hotel options in the town of Moab at a variety of price points - all much closer to the national parks. Why not stay in town for less $ and walk to a variety of restaurants?