During our October 2024 trip we stayed at the Canyon Lodge and Cabins area at Yellowstone Park. Our experience was underwhelming, at best. Our check-in was delayed by more than two hours because our room was not yet ready. The check-in desk staff - LOTS of people there - blamed this on a lack of housekeeping staff. In compensation they offered us a complimentary meal the the nearby cafeteria buffet. We appreciated the offer, but nut the meal, which was lukewarm. The taste was okay, but that's the best that can be said for it. It's not a place I would ever go back to for a meal, even a free one. Once we were able to check in and get to our room, the first thing we noticed was that the elevator was filthy. It clearly had not seen a vacuum for days, and that was the harbinger of what we would find in our room. the linens were nice and clean, but the bathroom was not: there was still hair from the prior occupant(s) on the floor, which had clearly not been vacuumed/mopped/cleaned during the change-over. We stayed there for two days and nights, and when we left the elevator still had not been maintained. There is no daily room housekeeping service. This lodge, and the dining facilities, are operated by Xanterra. Yellowstone, America's National Park System "crown jewel," is being done a disservice by this contractor. The park is great. The facilities are not.

Greatly enjoyed our stay here - we stayed for three nights in a third floor room in the Washburn Lodge, one of the newer lodges - the room was very comfortable, as were the beds and pillows, and the room had a mini fridge and coffee maker. Separate sink from the shower and toilet. Nicely decorated too! The location was perfect for time in the Lamar Valley and Grand Canyon of the Yellowstone.

You can't beat the location! We stayed in the Crittenden building. The room was comfortable but could hear a lot from hallways/next door rooms. Felt very new but still had a nice rustic style. The refrigerator in our room was quite loud and it woke me up sometimes, I let the front desk know when we checked out the next morning. (I didn't want to unplug it if the next people needed a cold fridge!) Added bonus, we stayed on a night where northern lights were visible, so that fridge noise got me out of bed in time to see them! Limited food options, but had a decent dinner at the Eatery, which is cateteria-style. We really loved being nearby to see sunrise at Aritist's Point. Good stay!

You are paying for location and a no-frills room.  For the price you pay, you should at least have a microwave and AC.  The biggest complaint is the restaurants.  You have a cafeteria style option and by the time you pay for your food and sit down, it is cold.  The lounge was crowded and not staffed properly.  In fact, we had to clean our table and shove the dishes to the side. The waitress quickly came over and apologized, and then she accidentally knocked over a glass of water on me. The staff did their best and you could tell they are over worked.

We arrived at Canyon lodge to check in at around 5:30 pm. The line to check in was about 10 people long. We stood in line for about 1/2 hour. When we got to the desk, our room was not ready do to housekeeping not having our room clean. Finally got to our room after a 15 minute wait and found it was the first room just off the lobby in the Hayden building. All evening long we had to listen to the sliding doors open and close as people arrived with their luggage. All evening long we had to listen to the clickety clack of their luggage wheels rolling across the tile floor. We paid extra for a room with a patio. Of course it opened to the parking lot. One woman brought her dog out the front door and had it urinate right in front of our patio. She commented to me how nice to have a patio. Totally miserable experience. I have requested a refund via their email requesting a rating of our experience.