The lodge is under a huge renovation which we had no idea was happening. We had a hard time even finding it because the exterior is surrounded by scaffolding and construction fences. The interior also has some structures set up and it felt like living in a home renovation. For the price we paid, we felt really cheated.

Let's face it, you stay here for location. It delivers on that. Other than that, the room was alright but just trying to find the lobby to check in was a labyrinth due to construction (which we were not aware of). Our view was overlooking service quarters but didn't have high expectations on that front. The biggest problem was management of this place - Xanterra I believe? The front desk lady was very nice and helpful but beyond that, it was a mess. No signs directing people due to construction, had to hunt down water refill station, etc. but the biggest problem at the management level was LACK OF DINNER options!! It was a Saturday during their open season, and I'd tried for weeks beforehand to get a dinner reservation at the Old Faithful Inn but they were booked up. We hoped to get in with a cancellation but no luck. Then we saw other families similarly rushing from place to place just to find something to eat. The Inn people sent us back to the Snow Lodge dining room that was 'seating immediately', and when we go there it was 1.5 hour wait. I let the lady know that the Inn was sending people this way and she got snippy like 'we JUST gave them our status' like I was complaining but I was just trying to help so they could let the Inn know they were busy as well. I handed back our reservation disc and we went to the Grill where they were out of almost everything. So we ate a bison dog and 4 chicken tenders in our room (which were flat as pancakes) for $20. To be fair, it was a VERY nice weekend weather day for October which may have drawn more crowds. But being in the middle of Yellowstone with no dining options is a problem. The food quality was a problem. It seems to be a theme (similar to Canyon dodging/dining by Xanterra) and they clearly don't plan to make any improvements since they are holding all the cards with their prime locations. So - bring your own food and have low expectations!

We stayed at the Snow Lodge Rustic/ Pioneer Cabins for three nights in mid Sept. Our expectations were low, but quite honestly, we were more than pleased. How can you not love your own bathroom when in the woods???? The room was larger than anticipated,. It is a duplex cabin. Never heard our neighbors but one night when they came in late and forgot to be quiet. Not a biggie to be honest. We were so tired from hiking each day. Back to the cabin, it had two double beds. Beds need to be adjusted as the head of the bed was lower than the foot. The bed has foot adjustments, but with rental car we had no tools with us. We just flipped the mattress so the head was at the higher part. Too tired to resheet the bed and easier to just turn it 180 degrees. The heater much appreciated. Our car door handles were actually iced over one morning which was a surprise as the room as so warm. More counter space than some hotel rooms. No refrig, but it was cold outside. Cooler kept our items cool. Our only real complaint that needs to be addressed when they reopen next year is the large potholes. They should not have been that large. We live in the country. Potholes happen. We know to dodge them, but it was diff in a couple places. STILL, this gets a five star review for the price we paid to stay onsite. Easy three to five minute walk to Old Faithful Geyser. We actually miss the cabin and talk about it often.

This lodge has an absolutely wonderful location, right near the Old Faithful Geyser. The rooms are fine and the wifi worked in our room. There is construction but that didn't directly affect us. But the food options here are APPALLING. When we visited in mid-October, the only food options in the hotel were the Geyser Grill and the Obsidian dining room. The Obsidian dining room featured very expensive meals, of poor quality according to other travellers, and had a 90 minute wait for a table. We visited the Geyser grill, which is only open from 11am to 7pm. They were out of everything except a disastrously over-salted buffalo bratwurst and a beef and cheese sandwich. Terrible food and the staff hurriedly upturned the tables as we tried to finish our dinner. The next day, we had lunch at the General Store, whose grill featured similarly bad food and offered no place to eat it. In desperation, we drove to West Yellowstone for an excellent dinner on our second evening. This hotel is in an outstanding location. If you decide to stay here, bring your own food.

Strict 4pm check in was pretty ridiculous causing a good line from 4-5pm. Surprisingly good wifi. The room was comfortable, clean and quiet with a good shower. No TV as expected, but no microwave either, but did have a small fridge. Those little bear soaps they give you are great. Of the 3 lodges, this one is furthest away from attractions.